We’ve refreshed our emails and have made paying us easier and more secure. With malicious activity and online fraud becoming more common in New Zealand we have made these payment changes to enhance your security and make it faster for TMNZ to process your transaction.
Payment instruction changes
You can now add TMNZ as a ‘Payee’ when making your tax payments securely in your banking portal. This allows us to reconcile and transfer your payments into the pool faster. Our new payment instructions will be included as PDF attachments in our emails.
What do you need to do?
When making a payment to TMNZ you will be able to use the ‘Payee’ feature on your banking portal. Simply search for ‘TMNZ’ within your banking portal and you will see our accounts appear.
After selecting the ‘Payee’ feature, please include these details in the relevant fields:
- IRD Number
- Transaction Type
- Taxpayer Name
Please note, for one-time payment customers setting up a new bill payee:
- If banking with Westpac – payee setup is working correctly as above.
- If with other banks, these are still waiting on changes to propagate through however, if you have inputted the TMNZ account number correctly (from the email sent by TMNZ), it does not matter if you get a ‘no match’ in your banking portal. The Account Number is all that matters while banks are still updating their systems.
What if I’ve previously setup TMNZ/Guardian Trust as a payee?
- Existing customers with TMNZ loaded as a billed payee – no changes required.
- Corporate customers with TMNZ already set up (e.g. business banking / billed payee) – no changes required.
If you or your clients have any questions or concerns about emails you receive from us, please don’t hesitate to contact our friendly customer service team on 0800 829 888 or support@tmnz.co.nz