We have different bank accounts, so it’s important you follow the payment instructions on the email we send you. If you think that you may have paid into the wrong account, email our Client Services Team at email@example.com or phone 0800 829 888 and we can move this for you.read more
Phone our Client Services Team on 0800 829 888 or email firstname.lastname@example.org and we will find the best option for you.read more
The taxpayer I am wishing to register has subsidiaries. Am I able to add subsidiaries during the registration process?
Yes, when adding a new taxpayer, you will be able to add other taxpayers who are part of the same group at the end of the registration process. Simply click the ‘Add Other Taxpayers’ box.read more
If you are a Lead or Administrator against your tax firm, you will be able to edit tax firm details and users. This is where you can keep us updated of your postal and physical address. To change your address, start typing and our auto-suggest tool will help you locate it.read more
If you’ve paid IRD instead of paying us by accident, you can ask IRD to refund the payment back to your bank account so that you may pay for your TMNZ arrangement instead. Simply email IRD directly at TaxPooling@ird.govt.nz and request for the payment to be returned. You will need to provide the below details…read more
I am the Owner of a taxpayer account. How do I assign roles among those users who are registered with TMNZ?
Easy. Log into the taxpayer’s dashboard by searching them in ‘My Taxpayers’ and clicking their name. Click ‘Manage Users’ and you will be able to edit what role each user linked to that account has.read more
Yes, so long as those payments are transferred to IRD no later than 75 days after your terminal tax date for that income year.read more
What are the different types of roles an agent can have within a tax firm?
There are three types of roles an agent can be assigned. Lead: Someone who has authority to act on behalf of the tax firm, and the ability to edit and delete other users, including Administrators. A Lead Agent has full access over all client accounts linked to the firm (except for private accounts). Administrator: An…read more
Do any rules apply to refunding or selling tax?
Yes, if you are wishing to sell or refund tax held in our tax pool, we may require AML documentation from you and anyone else who acts on behalf of the taxpayer whose payments you manage. If you think this will apply to you or have any questions, contact our Client Service Team on 0800…read more
Simply select ‘Tax Sale’ through the manage tax tab on your dashboard. Choose the date and amount you would like to sell. Once you confirm the sale, an email will be sent to you outlining the details of the sale. If you would like these funds to be used against a different tax date, get…read more