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Lloyd Evaroa

Woops, I made a mistake when I added a taxpayer to my account. Can I edit their details?
Woops, I made a mistake when I added a taxpayer to my account. Can I edit their details? 150 150 Support

Absolutely. Open the side menu bar and click on their name. Once on their dashboard, click ‘Taxpayer Details’, edit the relevant fields and click ‘Update Account’.

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What if I pay into the wrong account?
What if I pay into the wrong account? 150 150 Support

We have different bank accounts, so it’s important you follow the payment instructions on the email we send you. If you think that you may have paid into the wrong account, email our Client Services Team at support@tmnz.co.nz or phone 0800 829 888 and we can move this for you.

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What do I do if I have a Tax Finance arrangement for the wrong tax?
What do I do if I have a Tax Finance arrangement for the wrong tax? 150 150 Support

Phone our Client Services Team on 0800 829 888 or email support@tmnz.co.nz and we will find the best option for you.

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The taxpayer I am wishing to register has subsidiaries. Am I able to add subsidiaries during the registration process?
The taxpayer I am wishing to register has subsidiaries. Am I able to add subsidiaries during the registration process? 150 150 Support

Yes, when adding a new taxpayer, you will be able to add other taxpayers who are part of the same group at the end of the registration process. Simply click the ‘Add Other Taxpayers’ box.

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How do I edit my firm details?
How do I edit my firm details? 150 150 Support

If you are a Lead or Administrator against your tax firm, you will be able to edit tax firm details and users. This is where you can keep us updated of your postal and physical address. To change your address, start typing and our auto-suggest tool will help you locate it.

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What do I do if I accidentally pay IRD directly?
What do I do if I accidentally pay IRD directly? 150 150 Support

If you’ve paid IRD instead of paying us by accident, you can ask IRD to refund the payment back to your bank account so that you may pay for your TMNZ arrangement instead. Simply email IRD directly at TaxPooling@ird.govt.nz and request for the payment to be returned. You will need to provide the below details…

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I am the Owner of a taxpayer account. How do I assign roles among those users who are registered with TMNZ?
I am the Owner of a taxpayer account. How do I assign roles among those users who are registered with TMNZ? 150 150 Support

Easy. Log into the taxpayer’s dashboard by searching them in ‘My Taxpayers’ and clicking their name. Click ‘Manage Users’ and you will be able to edit what role each user linked to that account has.

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Can I still make a Flexitax® or Tax Finance payment and leave it in the pool?
Can I still make a Flexitax® or Tax Finance payment and leave it in the pool? 150 150 Support

Yes, so long as those payments are transferred to IRD no later than 75 days after your terminal tax date for that income year.

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What are the different types of roles an agent can have within a tax firm?
What are the different types of roles an agent can have within a tax firm? 150 150 Support

There are three types of roles an agent can be assigned. Lead: Someone who has authority to act on behalf of the tax firm, and the ability to edit and delete other users, including Administrators. A Lead Agent has full access over all client accounts linked to the firm (except for private accounts). Administrator: An…

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Do any rules apply to refunding or selling tax?
Do any rules apply to refunding or selling tax? 150 150 Support

Yes, if you are wishing to sell or refund tax held in our tax pool, we may require AML documentation from you and anyone else who acts on behalf of the taxpayer whose payments you manage. If you think this will apply to you or have any questions, contact our Client Service Team on 0800…

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