Posts By :

Lloyd Evaroa

How can I get my deposited tax refunded if I need the funds?
How can I get my deposited tax refunded if I need the funds? 150 150 Support

If you need your funds back, TMNZ can refund your deposited tax at IRD rates within three to five working days. Simply get in touch with our Client Services Team on 0800 829 888 or email them at support@tmnz.co.nz. Before refunding tax, always consider your imputation credit (IC) position at year end prior to refund…

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What is Tax Finance?
What is Tax Finance? 150 150 Support

Tax Finance lets you put in place an arrangement to defer an income tax payment to a time in the future that suits you, without having to worry about IRD interest and late payment penalties. It is another way to manage cashflow or a low-cost way to free up working capital.

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Am I able to have different email preferences for the different taxpayer accounts I manage?
Am I able to have different email preferences for the different taxpayer accounts I manage? 150 150 Support

Yes, you can choose to receive different transaction emails for each taxpayer you manage.

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How do I change what correspondence I or someone else receives from TMNZ when transacting on behalf of a taxpayer?
How do I change what correspondence I or someone else receives from TMNZ when transacting on behalf of a taxpayer? 150 150 Support

To manipulate the correspondence you receive, select ‘Taxpayer Accounts’ from your home page (click the TMNZ logo in the top left to return home). From here you can manipulate the email preferences you receive in relation to every taxpayer you are connected to. To manipulate the correspondence around a specific taxpayer, select the taxpayer using…

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I registered a taxpayer, but now realise I need to add a subsidiary to their account. How do I do this?
I registered a taxpayer, but now realise I need to add a subsidiary to their account. How do I do this? 150 150 Support

If you have already completed the registration process, you will need email our Client Services Team at support@tmnz.co.nz or phone 0800 829 888 to add any additional subsidiaries.

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What if the taxpayer is already registered with TMNZ? How do I get access to their account?
What if the taxpayer is already registered with TMNZ? How do I get access to their account? 150 150 Support

Add a taxpayer as you normally would. A message will appear at the bottom of the screen saying the taxpayer is already registered and asking if you would like TMNZ to contact the registered owner of the account. Click continue. You will be granted access once the registered account owner confirms your request.

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What are the different types of roles users managing a taxpayer account can have?
What are the different types of roles users managing a taxpayer account can have? 150 150 Support

There are two types of roles a user can be assigned: Owner: An Owner is someone who has the authority to act on behalf of that taxpayer, and the ability to approve, edit or delete other users, including users with Full Access. Full Access: Someone with Full Access can act on behalf of that taxpayer.…

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How do I log into the dashboard of a taxpayer whose payments I manage?
How do I log into the dashboard of a taxpayer whose payments I manage? 150 150 Support

To access a taxpayer’s dashboard, search for them through the navigational tool located at the top of your screen. Their dashboard will appear. You will know you are transacting for them as their name will appear in the navigation tool. To reset your navigational view, click on the TMNZ logo in the top left corner.…

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How do I edit or update my details?
How do I edit or update my details? 150 150 Support

In the top right corner, you will see a small cog. Click on that, select ‘My Details’, edit and save the necessary details.

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Is the service TMNZ provides legal?
Is the service TMNZ provides legal? 150 150 Support

Yes, we are a registered tax pooling intermediary with IRD and operate under legislation set out in the Income Tax Act 2007 and Tax Administration Act 1994.

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